What is capacity planning with example?
On an assembly line in a car factory, for example, a painting robot might be able to paint 10,000 cars in a day. Considering this type of capacity is also important for workforce capacity planning; the workers on the assembly line are limited by the number of cars or parts a machine can process during a shift.
What is first step in capacity planning process?
Steps in the Capacity Planning Process
- Estimate future capacity requirements.
- Evaluate existing capacity and facilities and identify gaps.
- Identify alternatives for meeting requirements.
- Conduct financial analyses of each alternative.
- Assess key qualitative issues for each alternative.
What is shrinkage and attrition formula?
Shrinkage & Attrition Calculation: A Comparative Analysis & Formulas in Practice. Shrinkage is a term that is broadly defined as the percentage of time that scheduled agents are not available to handle customer interactions. Conceptually, it’s the time that “shrinks” from the schedule.
What are the two types of capacity planning?
The 3 Types of Capacity Planning
- Product capacity planning. Product capacity planning ensures you have enough products or ingredients for your deliverables.
- Workforce capacity planning. Workforce capacity planning ensures you have enough team members and work hours available to complete jobs.
- Tool capacity planning.
How is SLA calculated in BPO?
The calculation simply is (number of calls answered in Y seconds / total calls offered) * 100. (For example you have 5000 calls offered during a month and 4250 are answered within Y seconds: (4250/5000) * 100 = 85. So the desired Service Level was well met.
Which is the first step in capacity planning?
Determine Service Level Requirements: The first step in the capacity planning process is to classify the work done by systems and to quantify users’ expectations for how that work gets done. Analyse Current Capacity: Second step is the current capacity of the system must be analysed to determine how it is meeting the needs of the users.
How to calculate capacity utilization in a BPO?
So if your standard is 1 minute and you made 480 pieces you have 480 standard minutes. If you used 2 people for 8 hours you now have 2*8*60 man-minutes or 960 man-minutes. So you take 480/960 = 50% efficiency. For productivity you take the efficiency and multiply by utilization.
When to plan for capacity within an organization?
The first question to address when planning for capacity within an organization is whether or not you have the capacity, or the resources, to do the work. Do you have the capacity, do you need the capacity, and what is the gap between those two points?
How is capacity planning used in the manufacturing industry?
In manufacturing, the design capacity reveals the volume of productivity with minimum cost of an average unit. Both of the ratios are usually shown in percentages and give an idea of improvement needs.