Does eBay protect from chargebacks?
What is Seller Protection? It is a form protection for eBay sellers with a registered PayPal account. It covers eBay sellers for claims, chargebacks and reversals for unauthorised payments and items not received when transactions meet the eligibility criteria.
Can you dispute an eBay purchase?
eBay buyers are eligible to open a dispute when an item is not received or when an item arrives but the item is damaged or does not match the description in the item listing.
How long do eBay disputes last?
eBay’s Money Back Guarantee policy gives you 30 days from the actual or latest estimated delivery date to initiate a dispute over a missing or faulty order.
What happens if you dont refund a buyer on eBay?
If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns.
What is eBay dispute fee?
It states “If a buyer files a payment dispute, and you are found responsible, you will be charged a dispute fee by eBay. If you accept the payment dispute and issue a refund, eBay will waive the dispute fee, and you will be responsible for the refund amount issued to your buyer.”
Why did I get a chargeback on eBay?
The seller explained that eBay showed the reason for a chargeback he received from one of his buyers as “ambiguous,” and he noticed another seller on the managed payments board also reported receiving a chargeback with “ambiguous” as the reason.
How much does eBay charge for Seller Protection?
The moderator pointed to a page on eBay.com that described detailed information about managed payments disputes including what protections eBay offers. In a section titled, “Seller protection and dispute fees,” eBay reveals the fee it collects from sellers who fight and lose a chargeback dispute: $20.
What can sellers do to protect themselves from chargebacks?
“Is “the transaction was ambiguous” a new means for buyers to open charge backs with automatic wins,” he/she asked the moderators of the recent weekly chat – “What can sellers do to protect themselves from this? And what exactly does ambiguous mean in this context?”
Can you dispute a credit card charge on eBay?
Sometimes you have no choice but to dispute a charge. It’s often a lose/lose situation. eBay doesn’t want to see it happen because it can create problems with its balance sheets and with the PayPal payment system. It damages both eBay’s reputation and its relationship with credit card issuers.